Privacy Policy
Privacy Policy
This Privacy Policy outlines how FregranceX collects, uses, maintains, and discloses information collected from users (each, a “User”) of the FregranceX website (“Site”). This privacy policy applies to the Site and all products and services offered by FregranceX.
1. Compliance with the Protection of Personal Information Act (POPIA)
FregranceX is committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. This policy details our adherence to the eight conditions for the lawful processing of personal information as stipulated by POPIA.
2. Collection of Personal Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
3. How We Use Collected Information
FregranceX may collect and use Users’ personal information for the following purposes:
•To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
•To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
•To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
•To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
4. How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
5. Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
6. Your Rights Under POPIA
As a data subject, you have the following rights concerning your personal information:
•Right to be informed: You have the right to be informed about the collection of your personal information, including the purpose of processing and the identity of the responsible party.
•Right to access: You have the right to request and obtain access to your personal information held by us.
•Right to correction: You can request the correction or updating of your personal information if it is inaccurate, incomplete, or outdated.
•Right to object to processing: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
•Right to data portability: You have the right to request the transfer of your personal information from us to another responsible party in a commonly used and machine-readable format.
•Right to erasure (Right to be forgotten): You have the right to request the deletion or erasure of your personal information under certain circumstances.
•Right to restriction of processing: You can request the restriction of processing your personal information under specific conditions.
•Right to non-discrimination: You have the right not to be unfairly discriminated against for exercising your rights under POPIA.
To exercise any of these rights, please contact us using the details provided below.
7. Changes to This Privacy Policy
FregranceX has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
8. Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
9. Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
This document was last updated on: September 04, 2025