Returns and Refund Policy

At FregranceX, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and refund process under the following conditions:

1. Eligibility for Returns

We accept returns of products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Only unopened products are eligible for return. Products that have been opened, used, or are not in their original condition will not be accepted for return or refund.

2. How to Initiate a Return

To initiate a return, you must send a return request via email to info@fregrancex.co.za within the 30-day return period. Please include your order number, the item(s) you wish to return, and the reason for the return in your email. Our customer service team will review your request and provide you with further instructions on how to proceed.

3. Return Shipping and Fees

The customer is responsible for the return shipping costs. A return fee of R100 will be deducted from your refund amount to cover processing and handling costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Please note that the R100 return fee will be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at info@fregrancex.co.za.

6. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us at info@fregrancex.co.za.

7.Refund processing time

All refunds will be processed within 7 Days

This document was last updated on: September 04, 2025