FAQs

Yes — 100%. Every product passes an authenticity check before dispatch: full size, current batch, sealed. If you ever receive anything you believe is not genuine, contact us within 30 days for a full refund.

Delivery is free on orders over R850. Below that, a flat courier fee applies at checkout. We dispatch orders within 1–2 working days; tracked courier delivery takes 1–4 working days anywhere in South Africa.

We accept Visa, Mastercard and Instant EFT through Payfast. Available payment options are shown at checkout. All payments are processed securely — we never see or store your card details.

Yes. Unworn bottles with the seal intact and original packaging return within 30 days. Contact support@fregrancex.co.za with your order number and we’ll sort you out — no interrogation.

Once your order dispatches you’ll receive an email with a tracking number and link. You can also paste your order number on our Track Order page.

At the moment we ship to South Africa only. International delivery is on the roadmap — join the newsletter for updates.

Yes. All prices on fregrancex.co.za are in ZAR and inclusive of VAT.

Browse our Shop by Gender and Shop by Type menus, or read The Journal — our buying guides and comparisons are written for South African skin and climate. You can also email support@fregrancex.co.za and tell us what you love and we’ll point you in the right direction.

No. FregranceX South Africa is a separate, CIPC-registered South African company. fregrancex.co.za is our only official South African store.