Shipping & Returns

Shipping

We dispatch from our Kraaifontein (Cape Town) warehouse within 1–2 working days of payment clearing. All orders are delivered with a tracked courier and you will receive the tracking number by email.

Free Delivery	On all orders over R850
Below R850	Flat courier fee (shown at checkout)
Delivery Time	1–4 working days, anywhere in South Africa
Courier	Tracked courier partners (number shared by email)
International	Not currently available

Returns

Changed your mind? We offer 30-day returns on unworn bottles with the seal intact and original packaging. To start a return, email support@fregrancex.co.za with your order number. Once we receive and check the bottle, your refund is processed to your original payment method within 5–7 working days.

If anything arrives damaged or you have an authenticity concern, contact us immediately — we make it right.